Refund, Return & Cancellation Policy

You may request a return within 7 days of delivery. Items must be unused, in their original condition, with tags and original packaging intact.

Items that have been used, washed, altered or damaged after delivery, and items returned without their original packaging or tags, cannot be accepted. Where a product page states that an item is final sale, that item cannot be returned.

Open the order under My Account and choose Request return. Select a reason from the list and submit. The order then shows Return requested, and we contact you to arrange collection.

If the order isn't listed under My Account, use Order Lookup to open it, or email support@oovlifestyle.com with your order number.

Email support@oovlifestyle.com within 48 hours of delivery with your order number and photographs of the item and its packaging. We will arrange a replacement or a full refund, including any shipping you paid, at no cost to you.

OOV LIFESTYLE pays the return shipping on every return we accept, including a simple change of mind. We arrange the pickup ourselves — please do not send an item back on your own account before we have confirmed the return, as we cannot reimburse a courier we did not book.

Return shipping is the cost of getting the item back to us, and it is separate from the shipping you paid on the original order. On a change-of-mind return the original shipping and any cash-on-delivery handling fee are not refunded; on a damaged, defective or incorrect item they are.

Approved returns are collected from you and come back to OOV LIFESTYLE, 3rd Floor, Shri Balaji Paint & Hardware, Tigri Gol Chakkar, Opp. Sai Mandir, Taj Highway, Noida Extension, Gautam Budh Nagar, Uttar Pradesh 201306. Please raise the return with us first — a parcel that arrives unannounced cannot be matched to an order.

Once the returned item reaches us and passes inspection, we begin the refund. Please allow up to 7 days for the amount to reach you; your bank or payment provider may take longer to display it.

Prepaid orders are refunded to the original payment method. Cash-on-delivery orders are refunded by UPI transfer, so we will ask you for a UPI ID.

Refunds cover the price of the returned items. Shipping and cash-on-delivery handling fees are not refunded unless the return is because of a damaged, defective or incorrect item.

You can cancel an order from My Account at any time before it is dispatched, and a prepaid order cancelled at that stage is refunded in full. Once an order has been dispatched it can no longer be cancelled — wait for delivery and request a return instead.

Cancellation refunds are made to the original payment method and reach you within 7–10 business days of the cancellation. A cash-on-delivery order that is cancelled before dispatch has taken no money, so there is nothing to refund.

We may cancel an order ourselves if the item turns out to be unavailable, if the delivery address is not serviceable, or if we suspect fraudulent use. If we do, you are refunded in full.

Write to us at support@oovlifestyle.com with your order number.