FAQ

A flat ₹99 anywhere in India, and free once your items come to ₹1,000 or more. The exact charge is shown in your cart and again at checkout before you pay.

Orders are dispatched in 1–2 business days. Delivery usually takes another 3–7 business days depending on where you are.

Across India. We don't ship internationally at the moment.

Sign in and open My Account to see every order and its current status. If an order isn't listed there, use Order Lookup with your order number and the email address you used at checkout.

Write to us at support@oovlifestyle.com with your order number as soon as you can. We can update the address while the order is still with us; once it has been dispatched we can't redirect it.

Cards, UPI, net banking and wallets through our payment provider, plus cash on delivery on eligible orders.

Yes, on orders where the items come to ₹1,000 or less and the delivery PIN code starts with 110, 121, 122, 201, 203 — that is Delhi NCR. Choose it at checkout and pay the delivery agent in cash. Everywhere else, and on larger orders, checkout is prepaid.

₹19 per order, waived when the order already qualifies for free shipping. The fee is shown at checkout and is included in the amount you hand over on delivery.

Either the delivery PIN code is outside the 110, 121, 122, 201, 203 range, or the items in your cart come to more than ₹1,000. Checkout tells you which one applies. You can also hold at most 2 cash-on-delivery orders that haven't been delivered yet.

Yes. Card, UPI and net-banking details are entered on our payment provider's secure checkout — they never reach our servers and we never store them.

Unused items in their original condition and packaging can be returned within 7 days of delivery.

Open the order under My Account and choose Request return. Pick a reason from the list and submit — the order then shows Return requested, and we get in touch to arrange the pickup.

Once the returned item reaches us and passes a quick check, we start the refund. Please allow up to 7 days for the money to reach you. Prepaid orders are refunded to the original payment method; cash-on-delivery orders are refunded by UPI, so we'll ask you for a UPI ID.

Yes, from My Account, any time before the order is dispatched. After dispatch, request a return instead once the order is delivered.

Email support@oovlifestyle.com within 48 hours of delivery with your order number and photographs, and we'll sort it out.

Most styles come back. Email support@oovlifestyle.com with the product name and colour and we'll tell you when it returns.

Owner to fill in Studio — materials have not been confirmed, so nothing is stated here.

Owner to fill in Studio — care and washing instructions have not been confirmed, so nothing is stated here.

Owner to fill in Studio — sizing guidance has not been confirmed, so nothing is stated here.

Email support@oovlifestyle.com, or send us a DM on Instagram at @oovlifestyle. Please include your order number if your question is about an order.

We aim to answer every email within 1–2 business days.

Checkout asks you to sign in, so orders normally appear under My Account straight away. If one is missing — placed with a different email address, or while your sign-in was dropping in and out — open it with Order Lookup using your order number and that email address. The link in your confirmation email works too. Quote the order number when you write to us.